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How We Protect Your Privacy on akurat 79

When you open an account with us, your personal details — from your ID number to your DANA or OVO wallet — stay encrypted and access-controlled.

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akurat 79 How We Protect Your Privacy on akurat 79
REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Open a ticket in your account settings or use the chat widget in the lobby. Our support team responds within two hours, seven days a week, and can walk you through data requests or deletion steps.
Email Support Send a privacy request to our data protection inbox. Include your account username and a clear description of what you need. We reply within 48 hours with documentation or confirmation.
Account Settings Navigate to Settings > Privacy & Data inside your akurat 79 account to view what information we have on file, download your data, or submit a deletion request directly.
HOW WE OPERATE

Data Handling, Cookies and Account Security

Cookies and Tracking

We use cookies to remember your login, language preference and game history — all stored locally on your device. Third-party analytics cookies track lobby performance so we know which games load fastest in Medan or elsewhere. You can clear cookies anytime via your browser settings without affecting your account.

Password and Two-Factor

Your password is hashed server-side; we never store it in plain text. We offer optional two-factor authentication via SMS or email to add an extra lock on withdrawals and account changes. Enable it in Settings > Security.

Payment Data Isolation

When you deposit via DANA, OVO, GoPay or QRIS, your payment token is encrypted and tokenized — we never see your full wallet credentials. Our payment processor handles the handoff, and the transaction record is kept separate from your personal file.

Retention and Deletion

Account data is retained for the life of your membership plus 90 days after closure for regulatory reasons. After that window, personal details are purged. Transaction records for compliance may be held longer where local law permits.

Third-Party Sharing

We do not sell or rent your data. We share information only with payment processors, anti-fraud partners and where required by law. All third parties sign data-protection agreements and operate under the same confidentiality rules.

Changes to This Policy

If we update our privacy practices, we'll email you at least 30 days in advance and update the policy date on this page. Continuing to use your account after that notice means you accept the changes. Major shifts require your explicit opt-in.

Privacy and Your Rights

Yes. Go to Settings > Privacy & Data in your account and select Download My Data. You'll receive a file within 48 hours containing every detail we store — name, address, phone, email, play history and payment transactions. You can also ask our support team via live chat or email.

We retain account data for 90 days after closure to handle refunds, chargebacks or legal queries. After that, personal details are deleted. Transaction records for tax or anti-fraud purposes may be held longer where local law permits, but your name and contact details are removed.

Your payment credentials never touch our servers. When you deposit, your wallet details are tokenized by our payment processor and passed through an encrypted channel. We only store a transaction reference, not your actual account numbers or passwords.

Yes. You can disable cookies in your browser settings or use privacy mode. Note that some cookies (login, game settings) are essential — disabling all may affect your experience. You can also request no analytics tracking by contacting our support team.

We maintain encryption and access controls to prevent unauthorized access. If a breach occurs, we will notify you via email and SMS within 72 hours as required by law, explain what happened, and tell you what steps we're taking to secure your account and recover your data.

You can request permanent deletion of your personal information by submitting a form in Settings > Privacy & Data or emailing our support team. We process deletion requests within 30 days, except where we must retain records for tax, anti-fraud or legal compliance purposes.

No. Your game history and betting patterns are private. We use them internally to detect fraud or improve your experience, but never share them with marketing partners, advertisers or other third parties without your explicit permission where local law permits.

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