Reference

Our Terms Protect Your Account and Your Play

These terms set out how akurat 79 operates for you as an account holder in Indonesia.

Account SecurityPayment VerificationData HandlingSupport Access
akurat 79 Our Terms Protect Your Account and Your Play
REACH US FAST

Contact Us About Your Terms Questions

Live Chat Open your account and tap Support in the lobby footer. Our team responds in Indonesian and English during operating hours, usually within minutes.
Email Support Send queries to our support inbox and we'll reply within one business day with clarification on any term or account rule you need explained.
Phone Call our Indonesia-based support line during office hours to speak directly about account access, terms clarification or withdrawal queries.
YOUR SECURITY MATTERS

How We Safeguard Your Data and Account

Identity Verification

When you open an account, we verify your identity using documents. This protects you and us, and ensures your withdrawals go to the right person.

Payment Encryption

All deposits via DANA, OVO, GoPay and QRIS flow through encrypted channels. Your payment details stay between you and your payment provider.

Withdrawal Verification

Before we process a withdrawal, we confirm the account and destination match your registered details to prevent fraud and ensure you get your funds.

Account Logs

Every login, deposit, game round and withdrawal is logged. You can review your account history in Settings at any time for transparency.

Data Retention

We keep your account data for the duration of play, then retain records for two years after closure for regulatory and dispute-resolution purposes.

Changes & Requests

Contact our support team to request account data corrections, deletion timelines or clarification on how we process your information.

Frequently Asked About Our Terms

If we detect account misuse—such as duplicate accounts, bonus abuse or suspicious payment activity—we may restrict access while we investigate. We'll notify you via email and give you a chance to explain before taking final action.

Yes. Log into Settings, go to Payment Methods, and update your linked DANA, OVO, GoPay or QRIS account. Withdrawals will use your current registered method unless you change it first.

Most withdrawals process within 24 hours of your request. Your bank or payment app (DANA, OVO, GoPay, QRIS) may take an additional 1–3 business days to show the funds in your account.

Contact our support team immediately via live chat, email or phone. We'll lock your account, review recent activity, verify your identity and restore access securely once we confirm it's safe.

No. We use your data only to operate your account, process payments, detect fraud and comply with local regulations. We do not sell or share your information with third parties for marketing.

Yes. Email our support team with a data-access request and we'll provide a summary of account activity, payment history and personal details within seven business days.

Open a ticket through live chat or email with details and timestamps. Our team will review game logs, payment records and account history to investigate and resolve the issue fairly.